Every ticket starts from zero
Support agents at Beacon Support read each incoming ticket cold — no category, no priority, no sense of urgency until someone manually triages it. Drafting a first reply took as long as understanding the issue.
AI triage, on demand — not automatic
A "Run AI Triage" button sends the ticket to Gemini, which returns a category, priority, internal summary, and a draft reply the agent can edit before sending. Triage never runs automatically — not on ticket creation, not on a timer — so AI usage only happens on a deliberate click, and a server-side rate limit keeps cost bounded on the public demo.
Minutes back on every ticket
Agents open a ticket already knowing what it's about and how urgent it is, with a reply drafted and ready to edit — turning "read, think, write" into "review, adjust, send."
Built to be a real, working system — not a mockup
The live demo linked above is the actual application: open a ticket, click "Run AI Triage," watch it categorize and draft a reply in real time. It's a public sandbox, so we cap row counts, rate-limit AI calls, and reseed it hourly to keep it usable for the next visitor.
We build AI into the parts of the job that actually eat time.
If your team is manually triaging, categorizing, or drafting replies to repetitive requests, this is exactly the kind of workflow we automate.